Waste Collection Harringay Privacy Policy

This Privacy Policy explains how Waste Collection Harringay collects, uses, stores and shares personal data relating to customers and prospective customers in the Harringay area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Waste Collection Harringay customers and service users located in the Harringay area, including individuals, households, landlords and businesses who engage our waste collection and related services.

Who We Are

Waste Collection Harringay is a waste management service provider operating in the Harringay area. For the purposes of data protection laws, we are the data controller in relation to the personal data we collect and process about you. This means we decide why and how your personal data is used in connection with our services.

Personal Data We Collect

We collect only the personal data that is necessary to provide and manage our services, maintain our business operations and meet legal obligations. The types of personal data we may collect include:

Identification and contact details such as name, address, email address, telephone number and, where relevant, business contact details.

Service and contract information such as type of service requested, property access details relevant to waste collection, service frequency, records of collections and reports of missed or amended collections.

Billing and payment information such as billing address, payment method, payment history and limited card or bank details to the extent required to process payments securely.

Communication records such as emails, call logs, enquiries, complaints, feedback, and any correspondence you send to us or that we send to you.

Website and technical data such as IP address, device identifiers, browser type, basic usage information and cookie data when you visit our website or use our online booking systems, to the extent necessary for security, service delivery and analytics.

Regulatory and safety information such as records relating to hazardous waste declarations, incidents, insurance claims, or legal requests where relevant to our services.

How We Collect Your Data

We collect personal data from you directly when you contact us by phone, email, post or through online forms to request a quote, make a booking, amend or cancel a service, raise a query or submit feedback. We may also collect data when you enter into a contract with us, pay invoices or interact with our staff in person.

In some cases we may receive personal data from third parties such as letting agents, landlords, property managers or business partners who arrange waste collection services on your behalf. Where this happens, we take reasonable steps to ensure those third parties have a lawful basis to share your data with us.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, our lawful bases may include:

Performance of a contract. We process your data where it is necessary to enter into or fulfil a contract with you, for example to provide waste collection services, manage bookings, respond to service issues and handle payments.

Legitimate interests. We may process data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This can include managing our operations, improving our services, preventing fraud, ensuring site and vehicle security and sending service-related information to current customers.

Legal obligation. We process personal data where necessary to comply with legal and regulatory obligations, including environmental, tax, accounting, health and safety and record-keeping requirements, and to respond to lawful requests from public authorities.

Consent. In limited circumstances, we may rely on your consent, for example for certain forms of marketing communication. Where we rely on consent, you may withdraw it at any time, and we will stop that processing unless we have another lawful basis.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide, manage and improve our waste collection and related services in the Harringay area.

To set up and administer customer accounts and contracts, including quotations, bookings, amendments and cancellations.

To take and process payments, issue invoices and manage billing queries or disputes.

To communicate with you about service updates, changes to routes or schedules, safety information and essential notices relating to your account.

To handle enquiries, complaints, feedback and requests, and to resolve issues affecting service performance.

To manage our vehicles, equipment and staff logistics to deliver services efficiently and safely.

To maintain accurate business and financial records for accounting, audit and regulatory compliance.

To protect our business, staff and customers, including by preventing abuse or misuse of services and responding to incidents or legal claims.

To conduct internal reporting, quality control and service improvement, including limited analytics on how customers use our services and website.

Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes described above, and where appropriate contractual and security measures are in place. These third parties may include:

Payment service providers and banks that process customer payments securely on our behalf.

IT and cloud service providers that host our systems, email, scheduling software, customer management tools and data storage.

Subcontractors and operational partners who assist us in delivering waste collection and related site services, strictly limited to the information required to perform their tasks.

Professional advisers such as accountants, auditors, insurers and legal advisers where necessary for business management, financial control, insurance or legal matters.

Public authorities, regulators, law enforcement bodies or courts where we are legally required to share information or where sharing is necessary to protect our rights, your safety or the safety of others.

All third party service providers who process personal data on our behalf act as data processors and are bound by contracts that require them to protect your data, use it only on our instructions, and keep it confidential.

International Transfers

Our core operations and data storage are intended to remain within the United Kingdom or the European Economic Area where possible. If it becomes necessary to transfer personal data to a country outside the UK or EEA that does not provide the same level of data protection, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your personal data in line with applicable data protection laws.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. The specific retention period varies depending on the type of data and the purpose of processing.

Customer account and contract information is generally retained for the duration of your contract and for a period afterwards to deal with queries, disputes or legal claims. Financial and billing records are typically kept for a minimum period required by tax and accounting laws. Correspondence and communication records may be kept for a reasonable period as evidence of interactions and service history.

When personal data is no longer required for any valid purpose, we will securely delete, anonymise or destroy it in accordance with our data retention and disposal procedures.

Your Data Protection Rights

As a customer or service user of Waste Collection Harringay in the Harringay area, you have certain rights in relation to your personal data under data protection law. Subject to legal conditions and exemptions, these rights may include:

Right of access. You can request confirmation of whether we hold personal data about you and receive a copy of that data, along with information about how we use it.

Right to rectification. You can ask us to correct or update inaccurate or incomplete personal data that we hold about you.

Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction. You can ask us to restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or assessing an objection.

Right to object. You can object to our processing of your personal data that is based on legitimate interests, including profiling based on those interests, and we will consider your objection and stop processing unless we have compelling legitimate grounds.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a commonly used, machine-readable format, or that we transmit it to another controller where feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so we can try to address your concerns directly.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, staff training, secure storage, encryption and regular review of our data protection practices. While no system can be completely secure, we work to ensure that risk to your personal data is minimised.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. The updated version will apply from the date it is made available. We recommend that you review this policy periodically to stay informed about how we handle your personal data.