Accessibility Commitment for Waste Collection Harringay

Waste Collection Harringay is committed to ensuring that our waste collection information and services are accessible to all residents, businesses, and visitors in the Harringay area. We aim to provide an inclusive digital experience so that everyone, regardless of ability, can understand and use our online information about accessible waste collection in Harringay.

Our Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines, WCAG 2.1, at the AA level. These guidelines outline how to make web content more accessible for people with disabilities, including people who use assistive technologies such as screen readers, screen magnifiers, and alternative input devices. By following WCAG 2.1 AA, we work to ensure that our waste collection information can be perceived, operated, and understood by as many users as possible.

We regularly review our digital content related to waste collection in Harringay to improve clarity, structure, and consistency. This includes checking headings, colour contrast, text alternatives for images, and ensuring that interactive elements are usable and clearly identified.

Screen Reader Compatibility

We design our web content to work effectively with common screen readers. Pages describing our Harringay waste collection services are structured with clear headings, descriptive page titles, and meaningful link text to help users navigate quickly. Where images are used, we aim to provide alternative text that explains the purpose or information of the image, particularly when it relates to collection times, waste types, or service updates.

We also strive to keep language simple and direct, so that screen reader users can quickly understand how to arrange waste collection in Harringay, what materials can be collected, and how to request additional assistance.

Keyboard Navigation

Our goal is for all key functions to be available using only a keyboard, without requiring a mouse or touch input. This benefits users with mobility impairments and those who prefer or rely on keyboard navigation. We aim to ensure that all interactive elements, including menus, forms, and buttons related to waste collection requests, can be accessed using common keyboard commands such as the Tab, Shift plus Tab, Enter, and Space keys.

Focus indicators are kept visible so users can see which element is currently selected. We also work to maintain a logical tab order so that moving through forms and service information is predictable and does not cause confusion.

Ongoing Improvements

Accessibility is an ongoing process. As our waste collection services in Harringay develop, we continue to review and improve the accessibility of our digital content. This includes testing pages, listening to feedback, and updating our site so it better meets the needs of users with visual, hearing, cognitive, and motor impairments.

Where we identify issues that could affect accessibility, we aim to resolve them as quickly as reasonably possible. Some legacy content may not yet fully meet the same standards, but we are working to bring all essential service information into line with WCAG 2.1 AA guidelines.

Requesting Information in an Accessible Format

If you find any part of our waste collection information in Harringay difficult to access, or if you need information in a different format, we encourage you to contact us. We can, where reasonably possible, provide information in alternative formats such as large print, easy read, or alternative digital documents.

Please contact our accessibility team with your request and describe the information you need, the format you require, and how we can best support you. The more detail you provide, the quicker we can respond and help you access waste collection services in Harringay.

Contact for Accessibility Requests

If you have questions about this Accessibility Statement or wish to request information in an accessible format, you can contact us using the following details.

Email: accessibility at Waste Collection Harringay

Telephone: call our customer service team and ask to speak about accessibility for waste collection services

Postal: write to the Waste Collection Harringay accessibility team at our main customer service address

We aim to respond to accessibility enquiries and requests within a reasonable timeframe and will let you know what steps we can take to support your needs.

Feedback and Complaints

Your feedback is important in helping us improve our accessible waste collection services in Harringay. If you experience barriers when using our online information or need assistance beyond what is described in this statement, please tell us. We will review your comments and work to improve our services and digital accessibility wherever possible.